Jacob Haller (jwgh) wrote,
Jacob Haller
jwgh

Just got off the phone with Cox.

They disconnected my phone because my phone payments were credited towards my cable bill. They sent me a note a few weeks ago saying that they were going to consolidate my phone and cable accounts, so I sent in my payment for both accounts with my cable bill, but in fact they didn't do this, because they don't consolidate bills for accounts that are delinquent, and my account showed up as delinquent because they hadn't consolidated my accounts.

The woman I spoke to said that she would request that the fee they charged for disconnecting my phone be waived, and this request would probably go through, but that this couldn't be guaranteed, because the fee is technically valid, because they did, in fact, disconnect my phone, and there is a fee for that.

Does anyone know when Cox hired Raymond Smullyan?
Tags: customer service, logic
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