Jacob Haller (jwgh) wrote,
Jacob Haller

Just got off the phone with Cox.

They disconnected my phone because my phone payments were credited towards my cable bill. They sent me a note a few weeks ago saying that they were going to consolidate my phone and cable accounts, so I sent in my payment for both accounts with my cable bill, but in fact they didn't do this, because they don't consolidate bills for accounts that are delinquent, and my account showed up as delinquent because they hadn't consolidated my accounts.

The woman I spoke to said that she would request that the fee they charged for disconnecting my phone be waived, and this request would probably go through, but that this couldn't be guaranteed, because the fee is technically valid, because they did, in fact, disconnect my phone, and there is a fee for that.

Does anyone know when Cox hired Raymond Smullyan?
Tags: customer service, logic

  • Over on Dreamwidth

    I created an account on dreamwidth, and will probably do most of my infrequent posting and commenting over there. https://jwgh.dreamwidth.org

  • A customer asks

    Is the attached file “normal” for what you expect to see in the \listserv\main folder?The attachment contains a list of around 4,000 files. My…

  • Podcasting notes

    Hey, a public post! I figured I'd post this here, so if someone else runs into some of the same problems I did they would be able to google it and…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.